But there’s one HUGE problem standing in your way…
The “what ifs”...
To make it worse, you’re not even sure where to get started, and those feelings of overwhelm are destroying your dreams.
Just imagine if it didn’t exist—if you knew you could not fail—what could you have accomplished by now?
I can’t promise your course, template or other digital product will be a knock-out success, but I can promise you that it will be that much more likely to succeed if, and only if, you have:
A consistent way to turn your buyers into raving brand evangelists instead of nasty one-star reviewers
A way to easily increase your customer lifetime value with NO added advertising or acquisition costs—wouldn’t it be great to do the same amount of work and make even more money from it?
A rock solid strategy for preventing loss in your company, so you keep more of the money you worked so hard to make!!
“A mere 5% increase in retention can increase company revenue by 25-95%.
90% of happy consumers are more likely to purchase again, and 93% are more likely to be repeat customers at companies with excellent customer service”
Happy Customers = fewer Refunds, and More Money in Your Bank Account for the Long Haul!
The Complete Refund Recon™ Pack includes
Our secret weapon to analyzing trends and continuously improving our products—so our return rate sinks even further into the ground.
Yes, digital products can be returned without worrying so much about the physical act of returning an item—get the exact legal language I use to reduce the risk of a digital product return.
THE CONTRACT SHOP® LIFETIME SALES*
THE CONTRACT SHOP® LIFETIME REFUNDS*
aka only 2.6% of all sales
...and that's with a 14-day any-reason refund policy
the most common reason for a return?
They realized a different product of ours would work better for their business... so they decided to exchange or upgrade it.
* As of October 31, 2020
Save the Sale
Framework with Done-For-You Templates
These are the stuff of nightmares. They bought, then downloaded everything, and are now asking for a refund?! Well, if they’re nice that is.
Sometimes they just file a chargeback without even saying a peep to ya first.
Or, how about this—they purchase on a payment plan, make the first payment, then oh-so-generously say you can keep their first payment, but they can’t make the rest of them. Gee, thanks.
Not to worry though—with over 6,000 customers’ worth of experience, I’ve seen and heard it all, and have solutions to handle these annoying dumpster fires.
Six days ago, she was gushing words of praise about joining your product or course. Today, she beats to the tune of a different drummer.
Even though she was convinced this was THE thing for her, she’s freaking out now. She’s talked herself out of your course or product, and can’t backpedal fast enough at this point.
You’re understandably confused, and a little sad for her—you know this IS exactly what she needs.
But change is uncomfortable, so while ‘course collecting’ and online shopping seemed fun, now that it’s time to get down to work, this buyer is high-tailin’ it for the hills.
How do you remind her that this is a good fit, that she will get value out of the experience, and that she does deserve + need to be in your program?
Easy, with a time-tested, empathetic email we’ve written for you.
Fill in the blanks, send, and watch her breathe a sigh of relief. Plus, she might just turn into your best case study that convinces dozens of other future customers to buy! We’ve seen it happen.
He writes in, unsure of what he just purchased.
He thought it was something else, or that your offer included more—we won’t even get into the insanely great value it was, as is.
Either way, he’s not satisfied, and you’re not convinced, but here we are. He’s requesting a refund and you’re super annoyed that he didn’t bother to even glance at the sales page you worked so hard to create.
What do you do with the buyer who had no clue what they just bought, or were expecting something different? We’ve got the solution inside our Refund Response email made specifically for this space cadet situation.
But they come with a high-risk of abuse—it’s easy for someone to sign up and swipe your stuff, then back out or file a chargeback.
Not only do they know exactly who you sell to, and what your product contains, they also got it essentially for free because they gamed the system!
With the Refund Recon™ proprietary system, you’ll be able to stop these perps dead in their tracks, recover your losses and protect your carefully crafted intellectual property in your courses and other digital downloads.
Refunds are a critical sales tool—not a last minute addition to a sales page!
If you’ve been avoiding creating a refund policy because it scares you, you’re leaving tons of cash on the table.
Refunds aren’t there to protect you—they’re there to create trust with your customers. Your purchasers want to know your product or service is SO good that you believe in it too.
A crappy refund policy like, “no refunds,” or worse—not even a mention of your refund policy on your sales page—screams, “gahhh! I don’t think this is a very good product, you probably don’t want it!”
Compare that to the confidence of a happy, upbeat refund policy that matches your brand voice. Whoa! Instant customer cred in the bank.
Refunds make or break your customer experience.
Selling things online is kind of like the real life equivalent of opening your trunk in the back of a parking lot and asking if passerbys would like to purchase the baubles inside.
Ummmmm…. hard no.
We have to build trust with our audience, and there’s only two ways to do that:
1. Making promises
2. Keeping them
Your refund policy is a promise to your future customers that you’ll take care of them. Your testimonials and product reviews are proof that you kept those promises.
There’s no faster way to build trust with your customers than to give them an easy-to-understand refund policy that’s simple + straightforward.
But if you haven’t written one and tested it before, you’re a little lost on what a great promise looks like.
That’s where Refund Recon™ comes in.
Refunds will create some of your most loyal customers WHO TURN INTO SUPERFANS AND PRODUCT AMBASSADORS FOR YEARS TO COME.
I used to be so scared to give out refunds. I thought they’d make me look weak, and word would get out.
I was also terrified about the feedback I got from customers that led to their refund request.
In both instances, I had nothing to worry about.
My most critical customers have become my best shop ambassadors for years.
I took care of them. I didn’t try to keep a few bucks in the short term and lose their business for the long term.
While it sucked to lose a couple hundred bucks at a time, it would have been worse to lose these valuable customers as brand ambassadors who have brought in dozens of other customers for free over the past five years.
Inside Refund Recon™, I’ll show you how to turn your most upset critic into a loyal brand fan who can’t wait to repeat buy from you as you release future products, and share them with all their friends (for free!)
Hi, I’m Christina Scalera
I’ve helped multiple 7-figure product shops and course creators, like Jenna Kutcher, Ashlyn Carter and my own award-winning shop, recover lost sales from would-be refund requests.
You see, I made the very risky and controversial decision a few years ago to focus on our back-end customer process instead of what you usually see: the front-end, sexy customer acquisition stuff.
The result? A 217% increase in sales that helped my shop cross the coveted million-dollar mark.
We did it by making our products so incredibly helpful, with the best possible customer post-purchase support possible, that it was impossible for buyers to back out.
And, because we supported customers in a way they never expected, they became raving brand fans who share us out with everyone they know, sometimes years after they made their purchase with us!
We also increased our average order value from $175 to just over $300 per person. When you’re selling to ~2,000 people a year, that difference really adds up!
The truth is, everyone is so focused on the front end of getting future customers in the door, that they ignore the most important part of their business: their current and past customers.
These are the most critical assets of your business! They’ve already said YES to you once, and it’s your turn to show up and serve them in the best way possible.
It is SO easy for you to stand out in the market with just this one simple tweak, because NOBODY else is doing this… yet.
Hi, I’m Christina Scalera,
I'm the lawyer and founder of The Contract Shop®. My 7-figure digital download store has served over 6,000 customers in the five years we’ve been open. That’s a LOT of different people to deal with asking for all kinds of crazy stuff.
Since I’m naturally introverted, and definitely drained by this refund stuff, I’ve had to create + implement a system to streamline the process. That way, I know that every single customer is treated the same, and treated well.
After all, the customer’s satisfaction is my number one priority here at The Contract Shop®–and that’s not just lip service. In fact, I think we should all try to be the best that we can be, which is why I’ve put this Refund Recon™ system together at an affordable price!
This easy system is exactly what you’re getting access to here today—except you don’t have to go through all the heartache and lost money that I did!
You get to dot all your ‘i’s’ and cross your ‘t’s’ starting today!! No need to slowly develop a system over five years like I had to. It’s all yours, and it’s all here.
14-Day Happiness Policy
Your enrollment is completely risk-free, because if you’re not happy, I’m not happy. You can ask for a refund for any reason anytime within 14 days of purchase.
All orders are through a very secure network. Your credit card information is never stored in any way. We respect your privacy.
Refund Recon™ isn’t about slapping a refund policy onto a sales page and later-ing outta there. It’s a complete system with templates, guides and mini-classes so you never have to be afraid of selling again.
• Online course creators
• Those of you who host retreats or events, or want to add those to your business
• Template shops
• Digital Download product creators
• Funnel builders
• Service providers who want a more passive system to sign and work with clients
While the return policy and guarantee templates can be used by physical product shops, digital providers will find more use out of the additional pack contents.
Fun fact: we were the first contract template shop to offer lifetime updates! We pioneered this thing and don’t plan on slowing down anytime soon ;)
Ohhhhh how I hear you—you don’t want to pay for yet another thing you don’t use. You’re a bit of a “course collector,” eh? Me too.
You know how part of the Refund Recon™ system is to teach you how to set up a killer customer post-purchase sequence? I live by what I teach and if I can’t motivate you to implement this system within the first week, you can get your money back.
I don’t want you paying for something you’re not using.